Frequently Asked Questions

frequently

asked

questions

ASP_FAQ-04

for any other

questions,

contact me

How do I book a session?

You can use the Contact link at the top of this page to get in touch with me so that I can address any questions you might have and so that we can work together to find a date and time for your session. Once we decide on the date and time, the session fee must be paid to secure your session on my calendar.ASP_FAQ-07

What happens if I have to reschedule my session?

If circumstances such as illness or bad weather prevent us from keeping your scheduled session, you are welcome to reschedule your session to a date and time within six months of your originally scheduled session.ASP_FAQ-07

What should we wear for our session?

Upon booking your session, I will email you an awesome information guide that covers everything you need to know about the session. The guide includes a section on what to wear (and what not to wear!) for your family photos.

Do I pay a session fee?

You pay a non-refundable $100 fee to secure your session date and time.  With a purchase of $1000 or more, the session fee becomes a credit when you place an order.ASP_FAQ-07

How long after the photo session can I expect to see my photos?

Your photo gallery will be ready within two weeks of your session date.ASP_FAQ-07

How do I order photos from my session?

I offer in-person gallery viewing sessions and online galleries.  If you choose an in-person session, you may place your order at that time. Orders may also be placed via email within one week of the online gallery being posted or within one week of an in-person viewing session. In-person viewing allows you to view your images from your session in the best manner possible and to see sample products. It also offers you the opportunity to visualize how specific print and product sizes would work in your home, and it allows me to discuss the photos individually with you to determine which ones would best meet your needs.ASP_FAQ-07

Can I place an order after my in-person viewing session?

Yes, you can place orders up to one week after your session date or up to one week after your online gallery has been posted. Orders placed after that time are subject to a $50 gallery re-hosting fee.ASP_FAQ-07

When will I receive my order?

Generally, orders will be delivered approximately two to three weeks after receiving payment in full.